Keep Your Number
- Bring your number to Virgin Mobile
Guide to porting your number to Virgin Mobile
Number porting
If you are currently on another
network and have decided to move to Virgin Mobile,
then you can bring your existing number with you
onto the Virgin Mobile network without any fuss. This
applies to all customers regardless of whether they
are on a contract or 'pay-as-you-go' phone. In fact
anybody can do it apart from existing Virgin Mobile
customers.
The
Number port procedure
The procedure is quick and
simple - before your contract expires on the network
that you are currently using, simply call the relevant
customer services and request a P.A.C code or Porting
Authorisation Code to give it it's full name. e.g.
ORG123789. Obtaining this code should be absolutely
free although their are some service providers may
try to charge you to port your number - so check first
!
Once you have received your
P.A.C code and your new phone, simply call Virgin Mobile with your PAC code
The number will then be transferred
within 7 calendar days to your new handset. In the
meantime whilst you are awaiting the number port
to take place, your new phone will come with a temporary
number so that you can use it straight away. Very
often customers will place their old phone on 'call
divert' to their new number so that friends and colleagues
can call them without being any the wiser that you
have a temporary number.
One important thing to remember
is that you MUST request a P.A.C code before a contract
expires i.e. Do not cancel a contract first and then
decide a few days later that you would have liked
to have kept your old number as it simply will not
exist anymore - so be warned !
Questions
and answers
Can I get a PAC code from Virgin Mobile then transfer my number to another Virgin Mobile contract?
No, in order to keep your number and stay on Virgin Mobile you must upgrade
Why can't I bring my
Virgin Mobile pay as you go number ?
Because you are already a customer, so it simply cannot be done
My current service provider
will not issue me with a P.A.C, why?
You are either still within your 12 month contract or you have been
disconnected
How long will the P.A.C last
?
A P.A.C is only valid for 30 calendar days so you do have to be prompt
Can somebody else get my
P.A.C for me ?
No, the customer has to obtain their own code due to the Data Protection
Act
Can I use my current 'pay-as-you-go'
number ?
Yes, as long as it is still connected and it is NOT on the Virgin Mobile
network
Any remaining credit that you had will be lost.
Can I withdraw my application
to transfer ?
Only if it is done before the 2 networks concerned agree a date on
which to transfer
Can I transfer my number
again ?
Yes, you can transfer your number indefinitely as long as you have
fulfilled your 12 month contract
Will it cost me anything
?
It shouldn't do although there are some service providers who are
trying to charge customers
